Trust is the most important ingredient for building a team. It is the confidence born of the character and competence of a person or an organization. When leaders inspire trust, they move from leading a team where culture just happens to leading a team where a high-trust culture is created intentionally.
Leaders can inspire trust by accelerating their credibility and shape culture from the inside out. Their personal credibility determines how others see them, interact with them, and ultimately trust them.
Use this guide to help your leaders identify their current approach to change and adopt a productive mindset.
Integrity and Intent are the foundations of Character. Competence is the result of Capabilities and Results. Leaders need to demonstrate all 4 Cores of Credibility to inspire trust.
Integrity is deep honesty and truthfulness. It is who you really are. It includes congruence, humility, and courage.
Intent is your fundamental motive or agenda and the behavior that follows.
Capable people and organizations inspire confidence. Capability is your capacity to achieve results and includes your talents, attitudes, skills, knowledge, and style.
Results matter! They matter enormously to your credibility. People evaluate your results/performance on three key indicators: past performance, current performance, and anticipated performance.
Trust is the most important ingredient for building a team. Without trust, there’s nothing.
Trust starts with a leader’s own character and competence—the credibility that allows leaders to intentionally build a culture of trust.
Effective leaders create a shared vision and strategy, and communicate it so powerfully that others join them on the journey.
Leaders must not only think big, but also execute their vision and strategy all the way through to completion, with and through others.
Effective leaders develop the leadership potential in others and improve performance through consistent feedback and coaching.